Shipping policy

At Gettmo, we aim to make your shopping experience simple and convenient. We work with trusted third-party logistics (3PL) partners to deliver your orders safely and efficiently across Bangladesh.

1. Delivery Coverage

We currently deliver orders across Bangladesh, subject to the service coverage of our logistics partners.

Delivery availability and estimated delivery time may vary depending on the delivery location.

2. Delivery Time

Estimated delivery times are:

  • Inside Dhaka: 2–3 business days
  • Outside Dhaka: 3–5 business days

These are estimated delivery times and may vary due to weather, public holidays, transportation disruptions, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be calculated and displayed during checkout based on:

  • Delivery location
  • Order size/weight
  • Product type
  • Applicable delivery service

Any applicable shipping charge will be clearly shown before you complete your order.

4. Order Processing

Orders are normally processed within 1 business day after confirmation.

For Cash on Delivery (COD) orders, our team or 3PL partner may contact you to confirm your order before dispatch.

Once your order has been handed over to our logistics partner, you may receive delivery or tracking information through SMS, phone, WhatsApp, or other available communication channels.

5. Tracking Your Order

Where tracking is available, Gettmo or 3PL will provide the relevant tracking information after your order is dispatched.

You can use the tracking information to check the status of your delivery through our logistics partner.

6. Delivery Attempts

Our 3PL partner will make reasonable attempts to deliver your order to the address provided during checkout.

Please ensure that:

  • Your phone number is correct and reachable.
  • Someone is available to receive the package.
  • The delivery address is accurate and complete.

If delivery cannot be completed because the customer is unavailable, the phone number is unreachable, or the address is incorrect, additional delivery attempts or charges may apply.

7. Delayed or Failed Delivery

Although we work with reliable 3PL partners, delivery delays can occasionally occur due to circumstances beyond Gettmo's control.

If your order is significantly delayed or delivery fails, please contact our customer support team. We will coordinate with our logistics partner to resolve the issue.

8. Damaged Package

Please check the package when you receive it.

If the package appears severely damaged, opened, or tampered with, please inform the delivery person immediately and contact Gettmo as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

9. Wrong or Incomplete Address

Customers are responsible for providing an accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, Gettmo may contact you to arrange another delivery attempt. Additional delivery charges may apply.

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

COD availability may depend on the delivery location, order value, product category, and our 3PL partner's service coverage.

11. Delivery Partners

Gettmo may use one or more third-party logistics (3PL) and courier partners depending on the delivery location, product type, service availability, and operational requirements.

The selected delivery partner may vary from order to order.

12. Contact Us

If you have any questions regarding your delivery, please contact us:

Gettmo
📧 info.gettmo@gmail.com
📞 +8801682857704

Note: Delivery timelines and charges are estimates and may change based on our logistics partners' service coverage and operational conditions.