Refund policy

At Gettmo, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return Eligibility

You can request a return if:

  • You received a damaged or defective product.
  • You received a wrong product or different item from what you ordered.
  • The product is missing any important part or accessory.
  • The product has a manufacturing issue that is covered by the applicable warranty.

For most products, return requests should be made within 7 days of receiving the order.

2. Conditions for Return

To be eligible for a return:

  • The product must be in its original condition.
  • The original packaging, accessories, manuals, warranty cards and other included items should be retained.
  • The product should not show signs of misuse, physical damage or unauthorized modification.
  • We may request photos or videos of the product to verify the issue.

3. Products That Cannot Be Returned

Products may not be eligible for return if:

  • The product was damaged due to misuse, accident or improper installation.
  • The product has been modified or repaired by an unauthorized person.
  • The issue is caused by normal wear and tear.
  • The product is returned without the required accessories or original packaging, where applicable.

4. Refunds

Once we receive and inspect the returned product, we will inform you whether your refund is approved.

If approved, the refund will be processed through the original payment method, where possible.

For Cash on Delivery orders, Gettmo may arrange the refund through bank transfer, mobile financial service, or another agreed method.

Please allow 5–10 business days for the refund to be completed after approval, depending on the payment method.

5. Exchange

If the product is defective, damaged or incorrect, we may offer an exchange or replacement, subject to product availability.

If the same product is unavailable, you may be offered a refund or another suitable solution.

6. Return Delivery Cost

If the return is due to a wrong, damaged or defective product received from Gettmo, we will bear the applicable return delivery cost.

If the return is requested for any other reason, the customer may be responsible for the return delivery cost.

7. How to Request a Return

Please contact Gettmo customer support with:

  • Order number
  • Customer name and phone number
  • Reason for return
  • Photos/videos of the product, if applicable

Email: info.gettmo@gmail.com
Phone: +8801682857704 

Our team will review your request and guide you through the return process.

8. Important Note

Some products may have manufacturer-specific warranty and return conditions. In such cases, the manufacturer's warranty terms may apply.

Gettmo reserves the right to inspect returned products before approving a return, replacement or refund.